FAQ

How can I contact Kendiki?

You can reach us at ContactKendiki@gmail.com, and our dedicated customer service team will be delighted to assist you with any inquiries or assistance you require.

Do you offer worldwide shipping?

Yes, we proudly offer worldwide shipping to valuable customers around the globe.

 

Can I make changes to or cancel my order?

We strive to process orders swiftly to ensure you receive your products promptly. To make changes or request cancellations, kindly notify us within 12 hours of placing your order. Regrettably, requests made after this timeframe will not be accommodated. If needed, you can initiate a return for a full refund once your order is received.

What payment methods do you accept?

At Kendiki, we accept all major credit cards (including VISA, Mastercard, and AMEX) as well as PayPal payments for your convenience.

When will my order be processed?

Orders are meticulously processed from our warehouse. Please consider additional processing time during holidays and sale periods. We process orders on business days (Monday to Friday). Your order will typically be processed within 1-3 business days from the order date and shipped on the subsequent day following processing. Kindly note that we do not dispatch orders on weekends.

What is the estimated delivery time for my order?

Due to high demand and international shipping, orders may take approximately 7-16 days to reach their destination depending on worldwide location.

What if I do not receive my order?

Should you not receive your order within 30 days after shipping, you are eligible for a full refund. Please contact us at the email listed above in that instance.

Will I be responsible for customs and taxes?

Our displayed prices are tax-free in US Dollars. Consequently, you may be subject to duties and taxes upon receipt of your order. Import taxes, duties, and related customs fees are determined by your local customs office and are your responsibility. We are not accountable for delays caused by customs departments in your country. For specific details on charges, please contact your local customs office.

How do I initiate a return for an item?

To initiate a return, please contact us at ContactKendiki@gmail.com, and our customer service team will guide you through the return process. You must initiate a return within 30 days.

What should I do if I receive defective/incorrect/damaged items?

In the event that you receive merchandise that is defective, incorrect, or damaged, please contact us promptly. Include your order number, photographs of the item(s), and any relevant references upon receiving your package. We are committed to resolving such cases as swiftly as possible.

When can I expect to receive my refund?

Refunds will be credited to your original payment method. For credit or debit card payments, refunds will be processed by the card-issuing bank within 7-10 business days upon receipt of the returned item or cancellation request. For further inquiries regarding the timing of the credit posting, please reach out to your card-issuing bank. If you have not received a credit for your return yet, please follow these steps: Contact your bank/credit card company as the refund may take some time before it is posted to your account.

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